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Access Information
Western Internet Services currently provides 2 Internet access numbers. Both support the v.90 standard
and ISDN.
These numbers are:
0198 307 090 NSW Regional.
0198 333 018 National covers approx. 98% of Australia.
In general you should use the number provided on signup, unless travelling interstate in which
case the national number is the only choice. If in doubt as to which number you should use please contact
support on 02 6851 624.
NOTE: Modem speed and reliability is dependant on many factors.
The faster you attempt to operate your modem the more prone it becomes to dropouts and errors.
A major cause of modem dropouts, is sharing the modem line with other devices such as fax's or in particular telstra T200 touch phones.
The latest technology in modems, the 56K is likely to be of no real benefit to many of our users due to their phone line quality not being of a high enough standard, and or the distance between their premises and the Telstra exchange.
If you are experiencing problems with your modem, click here, or follow the links below on how you can go about updating the firmware of your particular brand of modem:
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