ADSL Related Hardware

• ADSL 4 Port Router. $89.00
• ADSL 4 Port Wireless Router. $199.00
• 10/100 Ethernet Lan Card. $18.00
• ADSL inline Line Filter. $13.00
• Engine Voice Box series1. $139.00

Residential ADSL "Metered/Shaped"

Plan Cost Per Month

• Line Activation Fee. $99.00

Metered
• 256/64-200 Metered  $29.90 200 Mb included. Additional data charged @ $0.12 per Mb. Capped @ $40.00 per month.
• 256/64-6000 Metered  $39.90 6Gb included. Additional data charged @ $5.00 per Gb or part thereof.
• 256/64-12000 Metered  $49.90 12Gb included. Additional data charged @ $5.00 per Gb or part thereof.


• 512/128-500 Metered  $39.90 500 Mb included. Additional data charged @ $0.12 per Mb. Capped @ $40.00 per month.
• 512/128-6000 Metered  $49.90 6 Gb included. Additional data charged @ $5.00 per Gb or part thereof.
• 512/128-18000 Metered  $69.90 18 Gb included. Additional data charged @ $5.00 per Gb or part thereof.


• 1500/256-6000 Metered  $89.90 6 Gb included. Additional data charged @ $5.00 per Gb or part thereof.
• 1500/256-36000 Metered  $109.90 36 Gb included. Additional data charged @ $5.00 per Gb or part thereof.

Shaped
• 256/64-6000 Shaped  $39.90 6Gb included. Once included data limit is reached speed will be limited to 64Kbps.
• 256/64-12000 Shaped  $49.90 12Gb included. Once included data limit is reached speed will be limited to 64Kbps.


• 512/128-6000 Shaped  $49.90 6 Gb included. Once included data limit is reached speed will be limited to 64Kbps.
• 512/128-18000 Shaped  $69.90 18 Gb included. Once included data limit is reached speed will be limited to 64Kbps.


• 1500/256-6000 Shaped  $89.90 6 Gb included. Once included data limit is reached speed will be limited to 64Kbps.
• 1500/256-36000 Shaped  $109.90 36 Gb included. Once included data limit is reached speed will be limited to 64Kbps.

Residential ADSL Notes

• A contract term of 6 months applies. Cancellation during this period incurs a cancellation fee of $79.00.
• Additional data used on 200 and 500 Mb metered plans is charged @ 12 cents per megabyte and capped at $40.00 per month.
  
• Additional data used on all other metered plans is charged @ $5.00 per Gb or part thereof.
  
• Once the included data limit is reached on Shaped plans the users access speed will be limited to 64Kbps for the remainder of the month.
  
• As these accounts are all paid in advance, customers not paying by credit card will be required to pay a bond equal to the early termination fee plus 1 additional months plan payment.
  
• Downgrading or upgrading to a different ADSL Speed. $66.00
  

FAQ

• What does FAQ stand for?

  FAQ stands for Frequently Asked Questions. We have put together the answers to some of the more common questions potential ADSL customers ask us.
  Top

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• What are the advantages of ADSL?

  Some of the main advantages of ADSL are:
  • the ability to use your phone at the same time as using the Internet
  • the greater speed of ADSL
  • the potential saving on phone call costs through the use of Voice over IP.
  FAQ

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• How fast is ADSL/Broadband?

  Typacally ADSL comes in 3 common speeds:
  • 256/64 meaning a download speed of 256 kbps and an upload speed of 64 kbps.
  • 512/128 meaning a download speed of 512 kbps and an upload speed of 128 kbps.
  • 1500/256 meaning a download speed of 1500 kbps and an upload speed of 256 kbps.
    
  These uneven upload and download speeds work quite well for normal internet access as we generally download much more than we upload.
  
  As for raw speed, the fastest ADSL is generally said to be up to 30 times faster than a standard modem.
  FAQ

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• How long does it take to get ADSL?

  On some occasions it is possible to have ADSL provisioned in as little as 5 business days, however in our experience that is the exception rather than the rule. We generally tell our customers 10 to 15 business days to reduce the chances of disapointment. You can assist to speed up the provisioning time by ensuring the details you provide when ordering are accurate. It should also be noted that even if your phone line is connected to an ADSL enabled exchange, things such as distance from the exchange and the way your phone service as been provided may prevent you from having ADSL successfully provisioned.
  FAQ

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• Once connected to ADSL can I change plans?

  The short answer is yes, but as with most things these days it is not that simple.
  If you join on a "Metered/Shaped" plan you may change plans and speeds from one month to the next for a fee.
  
  FAQ

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• What are the plan change fees?

  The fee for changing plans is:
  • Metered/Shaped
    Plan change at the same speed $20.00
    Plan change with Speed increase/decrease $66.00
    
    
  FAQ

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• What may cause unintentional ADSL cancellation?

  • Moving House. If you move house you may be able to take your phone number, but your ADSL service is not portable due to the way it is provisioned at the exchange. This will cause a service cancellation, possibly making you liable for any early cancellation fee's or penalties and will require a reconnection.
    
  • Billing Changes. If you have your billing details changed or accounts consolidated be very careful that your phone company doesn't do this by canceling and recreating your account. This has been known to cause service cancellation, possibly making you liable for any early cancellation fee's or penalties and will require a reconnection.
  
  
  • Phone Disconnection. If you fail to pay your phone bill and your phone company disconnects your phone service, your ADSL will as a result also be canceled, once again possibly making you liable for any early cancellation fee's or penalties and will require a reconnection.
FAQ

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Application Forms

Some of the above forms are stored in pdf format. In order to view or print these forms a PDF viewer will be required.